Welcome Reception for Conference Delegates

Breakfast

8:00 am - 8:30 am

Conference Welcome - Earl Wilde, MC

Opening Keynote - Scott Stratten - Stop Marketing, Start Engaging

Choice of Workshops Session A

1. Saving Energy and $$$ for the Hospitality Sector
2. Managing Rising Labour Costs - Tips and Techniques for Survival
3. Online Marketing/Social Media Hot Topics, Part 1

Choice of Workshops Session B

1. BC’s New Nutrition Information Program - Informed Dining!
2. Hotel vs. Airline Industry - Who has the right strategy to optimize revenue?
3. Online Marketing/Social Media Hot Topics, Part 2

Lunch and Industry Update

BC Hospitality Expo
Vancouver Convention Centre, East
Thousands of cutting-edge products and services featured along with free educational seminars on the show floor.

Free Night

Breakfast

Breakfast Speaker - Government Speaker - TBA

Choice of Workshops

1. Liquor Issues Panel
2. Innovative Destination Marketing Strategies
3. Get Connected: Social Media and Online Reputation Management for Restaurants

Choice of Workshops

1. From Brand to Service to Bottom Line - The R.O.I. of Employee Engagement
2. What can we expect from the US traveller? A Look at US Travel Aspirations
3. Impaired Driving Legislation

Lunch and Closing Session - Micah Solomon, "Exceptional Service, Exceptional Profit: The Secrets of Building a Five Star Customer Service Organization"

BC Hospitality Expo
Vancouver Convention Centre, East

Thousands of cutting-edge products and services featured along with free educational seminars on the show floor.

Gala Reception and Dinner